智能客服 改变沟通

专注人工智能客服机器人,助力企业提升效率

已有20,000+小伙伴选择了晓多智能客服机器人

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Selection of professional customer service robots
The achievement of your customer success
Based on deep learning, XiaoDuo can handle complex intents
XiaoduoAI has deployed customer service robot for more than 50,000 enterprises
and served customers around 3,344,893,843 times so far
XiaoduoAI has deployed customer service robot for more than 50,000 enterprises
and served customers around 3,344,893,843 times so far

Emulates human conservation,
understands context to solve issues

Besides answering questions by Q&A, XiaoDuo can guide customers
to complete transaction by clarifying user intent

Use the most popular machine learning which is more advanced than traditional keyword match.

Have the ability of fault tolerant to deal with spelling or grammar mistakes.

Support text recognition and speech recognition in dozens of languages such as English, French, Chinese.

Increase the service capability continuously and steadily by learning
automatically

Easy operation and maintenance makes the robot smarter after each use

The particular model based on transfer learning supports XiaoDuo to draw inferences about other cases.

Monitoring performance of the robot in real time, so we can improve it effectively.

Mining the useful business knowledge from conversations automatically.

Understand business and execute transaction on behalf of user during the conversation

During the conversation ,the robot can help to business queries and perform the transaction

Collecting customer information by using entity resolution or follow-up questions to give personalized responses.

Query or complete transaction by connecting with the enterprise’s internal systems such as CRM,ERP.

Have memory ability and logic reasoning to understand context and complex intents.

In cooperation with live agent seamlessly, increase customer satisfaction and reduce pressure on customer service

Further enhance the performance of live agents in a human-robot cooperation way

Help train new employees and assist them to serve customers.

Support emotion recognition, XiaoDuo can monitor mood change in real time to ensure customer satisfaction。

Customers’ emotion analysis to support
the operators’ refined management

Emotion
recognition

Personas

Hot-Spot
analysis

Support multi-channel access to provide
unification service

Webpages
APP
HTML5

Wechat

Taobao
Tmall
Pinduoduo

API

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Customized solutions for different industries

E-commerce service

ELECTRONIC
COMMERCE

Education&Training

EDUCATION
TRAINING

Financial service

FINANCIAL

O2O

LIFE & O2O

Goverment utilities

GOVERNMENT
SERVICES

Telecommunications

TELECOM
OPERATOR

Others

OTHER

XiaoDuoAI helps enhance the business efficiency for different industries
and help to build and drive enterprises by AI.